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If you discover an issue with UntappedLab, please consider the following when letting our Support team know:

  1. Description: The more detailed and accurate your description, the easier it will be for our support team to identify the issue and resolve it.
  2. How did it happen: Providing a detailed description (step-by-step) of your actions leading up to the issue helps us to replicate the exact circumstances under which it occurred.
  3. Screenshots: An illustration of the issue might help our team locate it.
  4. Frequency: Is this the first time you have observed this issue? Or has it happened repeatedly?
  5. Errors: If you receive a system error message, please let us know what the message says or take a screenshot of it.

Email your report of the issue to info@untappedlab.com.