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Here are the system requirements needed to ensure an optimal experience with the Untapped platform.

Recommended browsers and versions

We recommend using the latest version of your browser and update as soon as a newer version is available. You can check the current version you are using by going to the Settings menu of the browser and navigate to the About section.

Supported browsers are: 

  • Chrome
  • Firefox
  • Safari

Tip:

The Google Chrome browser has proven to be the most stable environment for the Untapped platform. We highly recommend using Chrome for an optimal experience.

Proxies, firewalls, and whitelisting

An important factor in the performance of Untapped on your system is whether or not you are accessing the Internet through a proxy server, VPN, or firewall.

These setups could potentially hinder traffic and thus impact loading times, or cause UntappedLab to time out while loading.

In case of performance issues, please check with your IT department whether proxies, VPNs, and firewalls are in place. If so, please ask your IT department to get app.untappedlab.com whitelisted.

It is also required to allow http, https, and websocket traffic to enable full access to all Untapped features.

Note:

Working from home through a company-provided VPN? Please ensure that both your home internet connection, as well as your company’s VPN setup, have whitelisted the above domains. Firewall software can be active both on your local computer as well as on your company’s VPN setup.