If you discover an issue with UntappedLab, please consider the following when letting our Support team know:
- Description: The more detailed and accurate your description, the easier it will be for our support team to identify the issue and resolve it.
- How did it happen: Providing a detailed description (step-by-step) of your actions leading up to the issue helps us to replicate the exact circumstances under which it occurred.
- Screenshots: An illustration of the issue might help our team locate it.
- Frequency: Is this the first time you have observed this issue? Or has it happened repeatedly?
- Errors: If you receive a system error message, please let us know what the message says or take a screenshot of it.